We accept multiple secure payment methods:

• Credit/debit cards (Visa, Mastercard)
• Bancontact

Absolutely. Your banking information is never stored by Cellsano, even when you save payment details for future purchases. All transactions are securely processed through our trusted partners, Mollie and PayPal, using encrypted payment modules.

Proceed to the “Payment” step during checkout
Find the “discount code” field under your basket summary
Enter your promo code and click “Apply”
If valid, the discount will automatically appear in your basket summary

Important: Enter your code before completing payment.

After successful order placement, you’ll receive a confirmation email containing your order number and basket summary. You can also view order details in your account under “My Orders.”
If you don’t receive a confirmation email, please contact info@cellsano.com.

Once placed, orders cannot be modified or canceled as we process weekday orders received before noon on the same day (except in cases of stock issues, pre-orders, or holidays).
If you wish to return your order after receiving it, you have 14 days to do so (see our return policy below).

Contact customer service at support@cellsano.com to initiate the return process
Our team will provide specific instructions based on your situation
Return the item(s) in their original, unopened condition
Once we receive and inspect your return, we’ll process your refund to your original payment method

Returns must be initiated within 14 days of receiving your order
Items must be in original, complete condition (unopened and undamaged)
Return shipping costs are the customer’s responsibility
We will refund all payments after inspection via your original payment method

Delivery times vary by destination:

Luxembourg: 1-2 business days
EU Countries: 3-7 business days
International Orders: 7-14 business days

Actual delivery times may vary based on the courier, customs processing, and local holidays. You’ll receive tracking information via email once your order ships.

Our team responds within 48-72 working hours (excluding weekends, holidays, and announced closure periods). If you haven’t heard back after this timeframe, please:

Contact us again at info@cellsano.com
Include a clear subject line (e.g., “Order #12345 – Tracking Issue”)
We’ll prioritize your request and assist you promptly

If you’re unsatisfied with your order, please contact support@cellsano.com with details about your concerns. We’re committed to resolving any issues promptly and will respond within 48-72 working hours.