1. Introduction and Acceptance
Welcome to Cellsano. These Terms of Service (“Terms”) constitute a legally binding agreement between you and Cellsano, a company registered in Luxembourg with registered office at 12 C Rue Guillaume Kroll, L-1882 Luxembourg, VAT number LU27067223 (“we,” “us,” or “our”).
By accessing our website (www.cellsano.com), creating an account, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.
2. Definitions
- “Website” refers to www.cellsano.com and all associated pages.
- “Products” refers to any goods offered for sale by Cellsano, including but not limited to the Cellsano LED Mask.
- “User,” “you,” or “your” refers to any individual who accesses or uses our Website or purchases our Products.
- “Content” refers to all text, images, videos, and other materials appearing on our Website.
3. Account Registration
3.1. Account Creation To purchase products or access certain features of our Website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2. Account Security You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3.3. Age Requirement You must be at least 16 years old to create an account. If you are under 18, you represent that you have your parent’s or legal guardian’s permission to use our services.
4. Products and Ordering
4.1. Product Information We make every effort to ensure that product descriptions, images, pricing, and availability information are accurate and up-to-date. However, we do not guarantee that all information is error-free and reserve the right to correct any errors.
4.2. Pricing and Payment All prices are displayed in Euros (EUR) and include applicable Value Added Tax (VAT) for purchases within the European Union. For purchases outside the EU, additional customs duties, taxes, and fees may apply, which are the responsibility of the customer.
4.3. Order Acceptance Your order is an offer to buy our product. We reserve the right to accept or decline your order for any reason. A contract is formed only when we send you an order confirmation email.
4.4. Payment Methods We accept payment through credit/debit cards (Visa, Mastercard, Amex, CB), PayPal (single payment or 4 interest-free installments), and Klarna (3 interest-free installments). All payments are processed securely through our trusted partners, Mollie and PayPal.
4.5. Installment Payments If you choose to pay in installments, you agree to comply with the terms and conditions of the respective payment provider (PayPal or Klarna).
5. Shipping and Delivery
5.1. Shipping Methods We ship to addresses within Luxembourg, the European Union, and internationally. Shipping methods and estimated delivery times are provided at checkout.
5.2. Delivery Times Delivery times are estimates only and not guaranteed. Actual delivery times may vary based on shipping destination, customs processing, and other factors beyond our control.
5.3. Order Processing Orders placed on weekdays before noon are typically processed and shipped the same day, except in cases of stock issues, pre-orders, or holidays.
5.4. International Shipping For orders shipped outside the European Union, additional customs fees, taxes, and duties may apply and are the responsibility of the customer.
6. Returns and Refunds
6.1. Right of Withdrawal In accordance with EU regulations, you have the right to withdraw from your purchase without giving any reason within 14 days from the day you receive the product.
6.2. Return Process To initiate a return, please contact our customer service at support@cellsano.com. You will receive instructions on how to return the product. Return shipping costs are your responsibility unless the return is due to a defective product or shipping error.
6.3. Condition of Returns Products must be returned in their original, unused condition with all original packaging, accessories, and documentation.
6.4. Refund Processing Once we receive and inspect the returned product, we will process your refund within 14 days to your original payment method.
6.5. Exclusions The right of withdrawal does not apply to products that have been unsealed after delivery if they are not suitable for return due to health protection or hygiene reasons.
7. Product Usage and Safety
7.1. Intended Use The Cellsano LED Mask is designed for cosmetic purposes only and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
7.2. Age Restriction The Cellsano LED Mask is intended for users aged 16 and older.
7.3. Safety Precautions You agree to read and follow all safety instructions and precautions provided in the product manual before using the Cellsano LED Mask.
7.4. Medical Considerations If you have any skin conditions, are pregnant, or have any medical concerns, you should consult with a healthcare professional before using the Cellsano LED Mask.
8. Intellectual Property Rights
8.1. Ownership All content on our Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cellsano or its content suppliers and is protected by international copyright laws.
8.2. Limited License We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website for personal, non-commercial purposes.
8.3. Restrictions You may not:
- Modify, reproduce, distribute, or create derivative works based on our Website or its content
- Use our Website or its content for any commercial purpose
- Remove any copyright, trademark, or other proprietary notices
- Use any data mining, robots, or similar data gathering methods
9. User Conduct
9.1. Prohibited Activities You agree not to use our Website to:
- Violate any applicable law or regulation
- Infringe the rights of any third party
- Transmit any material that is unlawful, harmful, threatening, abusive, or otherwise objectionable
- Interfere with the proper working of our Website
- Attempt to gain unauthorized access to any part of our Website
9.2. User Reviews and Content If you submit reviews, comments, or other content to our Website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, and distribute such content worldwide.
10. Warranties and Liability
10.1. Product Warranty The Cellsano LED Mask is covered by a two-year legal warranty of conformity as required by EU consumer protection laws.
10.2. Website Disclaimer Our Website and its content are provided “as is” and “as available” without any warranties of any kind, either express or implied.
10.3. Limitation of Liability To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our Website or Products.
10.4. Maximum Liability Our total liability to you for any claim arising from or related to these Terms shall not exceed the amount paid by you for the Product that is the subject of the claim.
11. Privacy and Data Protection
11.1. Privacy Policy Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your personal information.
11.2. Cookies Our Website uses cookies as described in our Cookie Policy.
12. Modifications to Terms
12.1. Updates to Terms We reserve the right to modify these Terms at any time. Updated Terms will be posted on our Website with a new “Last Updated” date. Continued use of our Website after any such changes constitutes your acceptance of the new Terms.
12.2. Notification of Changes For significant changes to these Terms, we may provide additional notice, such as an email notification.
13. Termination
13.1. Termination by You You may stop using our Website at any time.
13.2. Termination by Us We may suspend or terminate your access to our Website at any time, without notice, for any reason, including if you violate these Terms.
13.3. Effect of Termination Upon termination, your right to use our Website will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive termination.
14. Governing Law and Dispute Resolution
14.1. Governing Law These Terms shall be governed by and construed in accordance with the laws of Luxembourg, without regard to its conflict of law provisions.
14.2. Dispute Resolution Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Luxembourg.
14.3. Online Dispute Resolution In accordance with EU Regulation No. 524/2013, consumers resident in the European Union may access the Online Dispute Resolution platform provided by the European Commission at https://ec.europa.eu/consumers/odr/.
15. General Provisions
15.1. Entire Agreement These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and us concerning our Website and Products.
15.2. Severability If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
15.3. No Waiver Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
15.4. Assignment You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice.
16. Contact Information
If you have any questions about these Terms, please contact us at:
Cellsano
12 C Rue Guillaume Kroll
L-1882 Luxembourg
Email: support@cellsano.com
VAT: LU27067223
IBAN: LU10 0027 9100 7708 1600