Right of Withdrawal
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase contract without giving any reason within 14 days from the day you or a third party indicated by you (other than the carrier) takes physical possession of the goods.
To exercise this right of withdrawal, you must inform us of your decision by sending a clear statement to:
Cellsano
12 C Rue Guillaume Kroll
L-1882 Luxembourg
Email: support@cellsano.com
VAT: LU27067223
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired on info@cellsano.com
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of Goods
You shall send back the goods to:
Cellsano Returns Department
12 C Rue Guillaume Kroll
L-1882 Luxembourg
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
Condition of Returned Goods
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The Cellsano LED Mask must be returned in its original packaging with all accessories and documentation included. The product must be unused, undamaged, and in a condition suitable for resale.
Defective Products
If your Cellsano LED Mask is defective or damaged upon receipt, please contact our customer service immediately at info@cellsano.com. We will arrange for the return shipping at our expense and provide a replacement or full refund.
Payment Refunds
Refunds will be processed to the original payment method used for the purchase:
- Credit/debit card payments will be refunded to the same card
Please note that while we process refunds within 14 days of receiving your withdrawal notice or returned product, your financial institution may require additional time to complete the transaction.
International Returns
For customers outside the European Union, please note that any import duties, taxes, or customs fees paid are typically non-refundable by Cellsano. These costs, along with return shipping fees, are the responsibility of the customer.
Contact Information
For any questions regarding returns or withdrawals, please contact our customer service:
Email: info@cellsano.com
Address: 12 C Rue Guillaume Kroll, L-1882 Luxembourg